1. Returns
At Suzhou Sound Guard New Materials Co., Ltd. (“we,” “our,” or “us”), we are committed to providing high-quality acoustic products and customer satisfaction. If you are not completely satisfied with your purchase, we offer a return policy to make your shopping experience as smooth as possible. Please read our return policy carefully:
1.1 Eligibility for Returns
To be eligible for a return, you must initiate the return process within 7 days from the date of purchase.
The product must be unused, in its original packaging, and in the same condition as when you received it.
1.2 Return Process
To initiate a return, please contact our customer service team.
You will be required to provide proof of purchase, such as your order number or receipt.
Our team will guide you through the return process, including providing you with a return authorization and instructions for returning the product.
1.3 Return Shipping
You are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part. In such cases, we will provide you with a prepaid shipping label.
2. Refunds
Upon receiving and inspecting the returned product, we will process your refund as follows:
2.1 Refund Eligibility
If the returned product meets our eligibility criteria (as outlined in section 1.1), we will proceed with the refund.
Refunds are typically issued using the same payment method used for the original purchase.
2.2 Processing Time
Refunds will be processed within 3 business days from the date we receive the returned product.
The timing of when you receive the refund may vary depending on your payment provider.
2.3 Deductions
In some cases, we may deduct a restocking fee or other charges as outlined in the return authorization or as permitted by applicable law.
Any shipping fees associated with the original purchase are non-refundable unless the return is due to a product defect or our error.
3. Contact Us
If you have any questions, concerns, or inquiries regarding our Return and Refund Policy, please contact us at:
Suzhou Sound Guard New Materials Co., Ltd.
603 NO 333 Shanghai East Road Taicang Suzhou China.
Email: [email protected]
Phone: +86 133 3869 0633
Changes to this Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase from us, you acknowledge and agree to the terms of this Return and Refund Policy.